Customer Service Ambassador for Luxury Goods
9 hours ago
Global Executive Consultants Ltd. is seeking a skilled Customer Care Executive – Luxury Brand to join our team.
Job OverviewWe are looking for an exceptional candidate to fill the position of Customer Care Executive – Luxury Brand, supporting our client in delivering outstanding customer service and ensuring their customers receive top-notch assistance.
About the RoleAs a Customer Care Executive – Luxury Brand, you will be responsible for responding to customer inquiries, concerns, and complaints in a timely and professional manner via various communication channels. Your goal will be to provide accurate and detailed information about products, services, and company policies, while also assisting with placing orders, processing returns, and resolving billing or shipping issues.
You will maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries and build strong relationships by providing personalized and attentive service. Collaboration with cross-functional teams is essential to improve customer satisfaction and identify opportunities for process enhancements.
Key Responsibilities- Respond to customer inquiries, concerns, and complaints via phone, email, chat, or other communication channels.
- Provide accurate and detailed information about products, services, and company policies.
- Assist customers with placing orders, processing returns, and resolving billing or shipping issues.
- Maintain a thorough understanding of product features, benefits, and updates.
- Build and maintain strong customer relationships by providing personalized and attentive service.
- Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements.
To succeed in this role, you will need:
- At least 2 years' experience in customer / after sale service function.
- Excellent verbal and written communication skills.
- Ability to empathize with customers and de-escalate tense situations.
- Strong problem solving and conflict resolution skills.
- Ability to multitask and prioritize tasks effectively.
The estimated annual salary for this position is between $45,000 - $60,000, depending on location and experience.
-
Luxury Service Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full timeAt Rosewood Hong Kong, we're seeking a skilled and dedicated individual to join our team as a Luxury Service Ambassador. This role is perfect for someone who is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.Key Responsibilities:Provide personalized service to guests, ensuring their needs are...
-
Luxury Hotel Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob Title: Luxury Hotel AmbassadorWe are seeking a highly skilled and experienced Luxury Hotel Ambassador to join our team at The Langham, Hong Kong. This is an exciting opportunity for a professional who is passionate about delivering exceptional guest experiences.About the Role:The Luxury Hotel Ambassador will be responsible for providing world-class...
-
Luxury Service Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking a talented individual to join our team as a Luxury Service Ambassador at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key Responsibilities:Provide personalized assistance to guests,...
-
Customer Service Ambassador
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeJob DetailsThe Mira Hong Kong is seeking a Customer Service Ambassador to join their team. This role will be responsible for providing exceptional guest experiences from arrival to departure.About the JobThis is a unique opportunity to work in a luxurious hotel environment, ensuring guests receive personalized service and attention to detail. As a Customer...
-
Luxury Retail Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full timeAbout Sotheby'sSotheby's is a world-renowned auction house and luxury retailer with a rich history dating back to 1744. Our mission is to provide exceptional art and luxury objects to discerning clients around the globe.The RoleWe are seeking a highly skilled and experienced Luxury Retail Ambassador to join our team. As a key member of our sales team, you...
-
Luxury Retail Ambassador, Watches
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full timeSotheby's is a world-renowned luxury retailer seeking an exceptional Luxury Retail Ambassador to join our team in Hong Kong.We are looking for a highly motivated and experienced sales professional with a passion for luxury retail and a strong understanding of the needs of High Net Worth Individuals (HNWI).The estimated annual salary for this role is...
-
Customer Experience Ambassador for Luxury Brands
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Ambassador to join our team at Christian Dior Couture. As a key member of our Client Services Centre in Hong Kong, you will be responsible for delivering exceptional customer service to our clients through multiple communication channels.This is an exciting opportunity to...
-
Luxury Jewellery Specialist
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full timeJob OverviewGlobal Executive Consultants Ltd. is seeking an exceptional Luxury Jewellery Specialist to join their team as a Global Brand Ambassador. This high-caliber individual will represent the luxury brand, fostering strong relationships with existing and new clients.About the RoleThe successful candidate will be responsible for acting as a VIP...
-
Client Services Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Louis Vuitton Malletier Full timePositionAs a Client Services Ambassador for Louis Vuitton, you will be the face of our brand, ensuring that every client is treated with the utmost care and respect. You will be responsible for discovering your clients' needs and guiding them through our luxury experience.Key Responsibilities:Ensure the smooth operation of our Call Center, aligning with our...
-
Customer Service Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob SummaryCathay Pacific Airways Limited is seeking a skilled and customer-focused individual to join our team as a Lounge Ambassador. As a key member of our lounge team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our passengers.Key ResponsibilitiesProvide personalized service to customers,...
-
Customer Service Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeJob SummaryWe are seeking a Customer Service Ambassador to join our HKT team in Sheung Wan. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via telephone and email.Key ResponsibilitiesHandle customer enquiries via telephone and emailIntroduce Cultural District facilitiesPerform shift...
-
Luxury Brand Ambassador
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China L'Oréal Full timeKÉRASTASE, a renowned French hair and scalp expert, is seeking an experienced professional to join our team as a Luxury Brand Ambassador. This role offers an exciting opportunity to work with a prestigious brand that has been a leader in the industry for over years.About KÉRASTASEWe are committed to providing exceptional hair care products that enhance the...
-
Luxury Service Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking a highly skilled and experienced Concierge Agent to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of memorable.Key Responsibilities:Handle guest enquiries and requests with a high level of...
-
Hermès Brand Ambassador
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeThe Hermès Group is seeking a skilled Brand Ambassador to represent our esteemed brand in Hong Kong. As a Brand Ambassador, you will be responsible for delivering the brand history, stories, and know-how about Saint-Louis to our customers.Key responsibilities include:Working as a brand ambassador to deliver the brand history, stories, and know-how about...
-
Luxury Service Ambassador
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full timeJob SummaryRosewood Hong Kong is seeking a highly skilled and experienced Associate Butler to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide personalized service to guests, including check-in...
-
Luxury Retail Ambassador
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full timeAbout Sotheby'sSotheby's is a world-renowned destination for art and luxury, established in 1744. Our mission is to provide unparalleled access to exceptional art and luxury objects through auctions and buy-now channels. We strive to make our industries more inclusive, sustainable, and collaborative.The RoleAs a key member of our team, you will be...
-
Luxury Service Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking a highly skilled and passionate individual to join our team as a Concierge Agent at The Peninsula Hong Kong.About the Role:Provide exceptional service to our discerning guests, ensuring their stay is nothing short of memorable.Handle guest enquiries regarding the city, restaurants, events, and attractions, showcasing your extensive knowledge...
-
Customer Service Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Ambassador. The successful candidate will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience at all times.Key Responsibilities:Welcoming guests in a friendly and professional mannerResponding to guest...
-
Customer Service Ambassador
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking a talented Customer Service Ambassador to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will provide exceptional customer service and support to internal and external customers.In this role, you will handle various types of inquiries over the phone efficiently and effectively. You will also be...
-
Customer Experience Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout the RoleCathay Pacific Airways Limited is seeking a skilled Customer Experience Ambassador to join our team. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide personalized service to customers, ensuring their needs are...