Luxury Service Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a highly skilled and experienced Concierge Agent to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of memorable.

Key Responsibilities:

  • Handle guest enquiries and requests with a high level of professionalism and discretion.
  • Assist guests with transportation and flight arrangements, ensuring seamless travel experiences.
  • Manage incoming couriers and mails on behalf of our guests, maintaining the highest level of confidentiality.
  • Collaborate with colleagues to ensure exceptional guest satisfaction, reflected in our high ratings from Forbes, LQA, and The Peninsula Standard.

Requirements:

  • Minimum of two years' experience in the hospitality industry, with a proven track record of delivering exceptional service.
  • Hands-on experience with MS Office and PMS systems, with a strong understanding of hotel operations.
  • Excellent spoken and written English and Chinese language skills, with the ability to communicate effectively with guests from diverse backgrounds.
  • Strong customer interaction skills, with a passion for delivering luxury service and exceeding guest expectations.

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and hospitality since 1928. Our hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience, offering an unparalleled experience for our guests. Located in the heart of Hong Kong's vibrant Tsim Sha Tsui district, we offer stunning harbour views and a unique blend of tradition and innovation.



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