Luxury Service Ambassador

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

**About The Peninsula Hong Kong**

The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and excellence since 1928. As a Guest Experience Specialist, you will be part of a team that strives to provide exceptional service to our guests.

**Key Responsibilities:**

  • Handle guest inquiries and provide recommendations on local attractions, restaurants, and events.
  • Assist guests with transportation and flight arrangements.
  • Manage incoming couriers and mail on behalf of our guests.
  • Ensure the highest level of guest satisfaction, reflected in our excellent ratings.

**Requirements:**

  • Minimum of two years' experience in the hospitality industry.
  • Hands-on experience with MS Office and PMS systems.
  • Excellent spoken and written English and Chinese language skills.
  • Excellent customer interaction skills.
  • Passion for luxury and service.

**What We Offer:**

  • 17 paid statutory holidays.
  • Exceptional market-leading benefits.
  • Option of MPF or ORSO retirement scheme.


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