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Sales Ambassador

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

Job Mission:

As a valued member of the Cartier team, the Sales Associate plays a pivotal role in delivering an exceptional client experience. This involves ensuring a unique and personalized experience for clients before, during, and after a sale. The Sales Associate is responsible for achieving sales targets and proactively developing their client portfolio.

Main Accountabilities:

1. Sales Achievements

  • Delivers a tailored and exceptional client experience during a sale
  • Masters the art of sales, including welcome, discovery, persuasion, closure, and development
  • Adapts to clients' needs and motivations, providing a seamless and satisfying experience
  • Strives to consistently exceed client expectations and surprise them with exceptional service
  • Negotiates and resolves objections with ease, ensuring a positive outcome for both the client and the Maison
  • Transmits the passion and values of Cartier, embodying the brand's spirit and excellence
  • Serves as the primary point of contact for clients requiring Care Service
  • Meets individual and boutique targets, both quantitative and qualitative, driving business growth and success

2. Client Relationship & Portfolio Development

  • Cultivates strong, long-lasting relationships with clients, fostering loyalty and retention
  • Efficiently develops and grows the client portfolio, identifying new opportunities and expanding existing relationships
  • Executes targeted CRM actions to maximize client engagement and satisfaction
  • Participates in client events, serving as an ambassador for Cartier and embodying the brand's values and excellence

3. Daily Boutique Operations

  • Complies with all group, Maison, and boutique policies and procedures, ensuring a seamless and efficient work environment
  • Participates in inventory management, maintaining accurate records and ensuring optimal stock levels
  • Assists with the setup and breakdown of the boutique, ensuring a smooth and efficient operation
  • Contributes to the implementation of Visual Merchandising guidelines, enhancing the boutique's visual appeal and customer experience
  • Supports special projects as required, demonstrating flexibility and a commitment to excellence
  • Key Skills:
    • Strong interpersonal skills, with the ability to build rapport with clients and colleagues alike
    • Exceptional sales skills and product knowledge, with a deep understanding of Cartier's luxury offerings
    • Client acumen, with the ability to understand and meet the needs of discerning clients
    • Team spirit, with a commitment to collaboration and mutual support