Luxury Guest Experience Manager
1 day ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by its people and guided by a commitment to excellence. Our purpose is to create unforgettable experiences for our guests, residents, and partners, and to make a positive impact on the communities we serve.
About the Position:
We are seeking an experienced and passionate Guest Experience Manager to join our team in Hong Kong. As a key member of our luxury hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and delightful.
Key Responsibilities:
- Assist the Guest Experience Manager in overseeing and managing all aspects of guest satisfaction and engagement.
- Provide exceptional customer service and ensure a positive guest experience throughout their stay or visit.
- Drive the team to make an impact in the lives of our guests and colleagues alike.
- Elevate the experiences of very high-profile guests.
Requirements:
- Intuitive mindset with the passion to elevate the elements of luxury.
- Possess 3-5 years of management experience in luxury hospitality.
- Strong communication and management skills.
- Fluent in English, Mandarin, and Cantonese.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary employee meals.
- Birthday leave.
Work Schedule:
- 5-day workweek.
- This is a full-time position.
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