Luxury Lounge Experience Ambassador
9 hours ago
Role Overview
">Cathay Pacific Airways Limited seeks an exceptional individual to join our team as a Lounge Attendant. In this role, you will be responsible for delivering top-notch lounge experiences to our valued customers.
About the Job
">The successful candidate will be expected to demonstrate excellent customer service skills, ensuring that every interaction with our guests is memorable and exceeds their expectations. You will work closely with our team to maintain a clean and welcoming environment, engage with customers, and provide personalized service.
Key Responsibilities
">- Customer Service: Deliver outstanding customer service to ensure that every guest has an exceptional experience in the lounge.
- Lounge Operations: Maintain a clean and organized lounge environment, restock amenities, and ensure that all equipment is functioning properly.
- Team Collaboration: Work closely with the supervisor and other team members to ensure seamless operations and effective communication.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance the overall guest experience.
Requirements
">To be successful in this role, you will need:
- A minimum age of 18 years old.
- Able to speak fluent English (both written and spoken).
- F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage.
- Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
- Standard of Cantonese and Mandarin is an advantage.
- Customer-oriented, energetic, with a helpful and outgoing personality.
- Demonstrate a positive attitude, attention to detail, great teamwork ability to work well under pressure.
- Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay.
Benefits
">We offer a competitive salary range of HKD 25,000 - HKD 40,000 per month, depending on experience. Other benefits include:
- World-class training and structured career progression path.
- A safe and collaborative working environment which embraces a diverse and inclusive culture.
- Extensive medical coverage & insurance scheme for you and your dependents.
- Flexible retirement scheme.
- Discounted travel across many airlines for you and your family.
- New Joiner incentive of HK$12,000*.
Personal & Application Information
">Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
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