Lounge Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Duty Manager to join our team. In this role, you will be responsible for managing the operations of Cathay Pacific's First and Business class lounges at Hong Kong International Airport (HKIA).

The ideal candidate will have a minimum of 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity.

Key responsibilities include leading the front of house team, ensuring company standards and KPIs are met or exceeded, supervising customer service, food safety, health and safety, and working with various teams to deliver personalised experiences for premium customers and VIPs.

Requirements include right to work in Hong Kong, minimum age of 18, post-secondary qualifications, fluent spoken and written English and Chinese (Cantonese and Putonghua), strong leadership and people management capabilities, and ability to work shift duties including overnight shifts.

We offer world-class training, structured career progression path, safe and collaborative working environment, extensive medical coverage & insurance scheme, flexible retirement scheme, and discounted travel across many airlines for you and your family.



  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About the RoleAs a Senior Lounge Operations Manager at Cathay Pacific Airways Limited, you will be responsible for delivering exceptional service and ensuring seamless operations in our lounges. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

  • Lounge Service Manager

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Cathay Pacific Lounge Duty ManagerThe Lounge Duty Manager will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay Pacific's First and Business class lounges at Hong Kong International Airport. Key responsibilities include leading the front of house team, ensuring company standards and KPIs are met, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Key Responsibilities:Supervise the front of house team to ensure delivery of exceptional customer service in accordance with company and legal standards.Collaborate with the Lounge Service Delivery Manager and Premium Service Team to deliver personalized experiences for premium customers and VIPs.Manage the presentation, quality, and speed of food and...

  • Lounge Ambassador

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Lounge Operations OverviewWe are seeking a skilled Lounge Captain to join our team at Cathay Pacific Airways Limited. The successful candidate will be responsible for delivering exceptional customer service and ensuring a smooth lounge experience.Key Responsibilities:Deliver excellent customer service to our customers, adhering to company and legal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryWe are seeking an experienced and dedicated Airport Lounge Hospitality Manager to join our team at Cathay Pacific Airways Limited. In this role, you will be responsible for delivering exceptional customer service, ensuring smooth day-to-day operations, and providing a memorable experience for our valued customers.

  • Luxury Lounge Host

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Deliver Exceptional Customer ExperiencesWe are seeking a skilled and enthusiastic Luxury Lounge Host to join our team at Cathay Pacific Airways Limited.About the RoleAs a Luxury Lounge Host, you will be responsible for delivering outstanding customer service and ensuring a seamless experience for our guests.Salary: HK$55,000 - HK$65,000 per monthJob Summary:...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Overview">Cathay Pacific Airways Limited seeks an exceptional individual to join our team as a Lounge Attendant. In this role, you will be responsible for delivering top-notch lounge experiences to our valued customers.About the Job">The successful candidate will be expected to demonstrate excellent customer service skills, ensuring that every...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job Summary:We are seeking a Luxury Club Lounge Ambassador to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences in our club lounge.Key Responsibilities:Monitor seating availability, service, safety, and wellbeing of guests in the club loungeMaintain...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled Bar Manager to oversee the daily operations of our hotel lounge. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service, managing inventory and finances, and leading a team of staff to achieve high standards.Main ResponsibilitiesManage the bar and lounge...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Cathay Pacific Airways Limited seeks a seasoned Lounge Supervisor to oversee our front of house operations at Hong Kong International Airport (HKIA). This pivotal role demands exceptional leadership and customer service skills, ensuring that our premium customers receive an unparalleled experience.Key Responsibilities:Supervise a high-performing front of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job DescriptionCathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport premium service team, you will be responsible for delivering exceptional customer experiences across all touchpoints of our customers' airport journey.Key Responsibilities:SOP Development and Project...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About Cathay Pacific Airways LimitedWe are a leading international airline committed to providing exceptional customer experiences. Our team is dedicated to delivering premium services that exceed our customers' expectations.Salary and BenefitsThe salary for this role is approximately $80,000 per annum, depending on experience. In addition to a competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full time

    OverviewTether Operations Limited is a pioneering company in the stablecoin industry, established in 2014. Our mission is to disrupt the legacy financial system by offering a more modern approach to money.Job SummaryWe are seeking an organized self-starter with a deep understanding of legal and regulatory requirements pertaining to the crypto-asset industry...


  • Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time

    We are seeking a skilled Operations Administrator to join our team at Collinson.**Estimated Salary: $60,000 - $80,000 per annum**, depending on location and experience.About the RoleThis is an exciting opportunity for a motivated individual to provide comprehensive support in operational maintenance of an online loyalty reward platform. As an Operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    About the RoleCathay Pacific Airways Limited is seeking a skilled Customer Experience Ambassador to join our team. As a key member of our lounge staff, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide personalized service to customers, ensuring their needs are...

  • Cathay Pacific Host

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryCathay Pacific Airways Limited is seeking a highly motivated and customer-focused Host to join our team. As a Host, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesDeliver world-class customer service by greeting guests warmly, presenting menus, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full time

    Tether Operations Limited is seeking a highly skilled Regulatory Licensing Coordinator to join its dynamic Regulatory and Licensing team. This is an exciting opportunity for a motivated individual with a strong understanding of legal and regulatory requirements in the cryptocurrency industry.The successful candidate will have a high-level comprehension of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time

    We are offering a competitive salary of $55,000 - $65,000 per year for this exciting opportunity to join our team at Collinson.About the Role:Job SummaryThis is an exceptional chance to be part of a dynamic and innovative company, where you will play a key role in supporting the operational maintenance of our online loyalty reward platform. You will handle...


  • Hong Kong, Central and Western District, Hong Kong SAR China New World Millennium Hong Kong Hotel Full time

    Job OverviewNew World Millennium Hong Kong Hotel is seeking a highly motivated Service Ambassador to join our team in Cafe East, Event Operations, La Table, Sagano, Tao Li, and The Lounge. This role plays a vital part in ensuring an exceptional dining experience for our guests.**Key Responsibilities:**Greet guests in a friendly, courteous, and professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time

    Job OverviewWe are currently seeking a highly motivated and experienced Business Development Manager to join our team at Collinson. This is an exciting opportunity for someone who wants to take on new challenges and make a significant impact in the loyalty program industry.The successful candidate will be responsible for managing day-to-day activities,...