Key Performance Operations Coordinator

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time

We are seeking a skilled Operations Administrator to join our team at Collinson.

**Estimated Salary: $60,000 - $80,000 per annum**, depending on location and experience.

About the Role

This is an exciting opportunity for a motivated individual to provide comprehensive support in operational maintenance of an online loyalty reward platform. As an Operations Administrator, you will be responsible for handling global member inquiries directly or via clients through emails, liaising with merchant partners to investigate and resolve transactional queries, identifying problems and proactively suggesting improvements, supporting financial reconciliation & client reporting processes, and compiling reports for senior managers, clients, and partnership organizations.

**About Our Company

Collinson is a leading provider of loyalty and rewards solutions, dedicated to delivering exceptional customer experiences that drive business growth. We operate in a fast-paced environment, and we're looking for a talented Operations Administrator to join our team.

Requirements

To succeed in this role, you will need:

  • Diploma or above in business administration or a related discipline;
  • Working experience in affiliate marketing and/or e-commerce is an advantage;
  • Excellent command of written and spoken English and Chinese. Candidate can also speak in other languages such as Spanish is preferred;
  • Proficient in Excel with knowledge in VBA is a strong plus;
  • Excellent communication and problem-solving skills;
  • Proactive, detail-minded, and able to work multitask in a fast-paced environment;
What We Offer

As an Operations Administrator at Collinson, you will enjoy a range of benefits, including:

  • A competitive salary range of $60,000 - $80,000 per annum;
  • A hybrid work arrangement (work from home/office);
  • 15 to 18 days Annual Leave;
  • Full Paid Leave (16 weeks Maternity / 14 days Paternity);
  • Discretionary Bonus;
  • Free Priority Pass Membership (unlimited Airport Lounge access).


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