Cathay Pacific Host

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Job Summary

Cathay Pacific Airways Limited is seeking a highly motivated and customer-focused Host to join our team. As a Host, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Deliver world-class customer service by greeting guests warmly, presenting menus, and ensuring their needs are met or exceeded.
  • Support the lounge team by providing excellent service, maintaining a clean and welcoming environment, and anticipating guests' needs.
  • Work closely with the Supervisor and Lounge Service Delivery Manager to deliver special lounge experiences to high-value guests.
  • Keep up-to-date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards.

Requirements

  • Right to work in Hong Kong.
  • Minimum age of 18.
  • F.5 or Diploma in Hospitality/F&B or related disciplines is an advantage.
  • Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
  • Standard of spoken/written English and Cantonese. Mandarin is an advantage.
  • Customer-oriented, energetic, with helpful and outgoing personality.
  • Keen to develop a career in Food & Beverage industry.
  • Demonstrate a positive attitude, attention to detail, great teamwork, ability to work well under pressure.
  • Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay.

Benefits

  • Being part of a world-class service brand to be proud of.
  • World-class training and structured career progression path.
  • A safe and collaborative working environment which embraces a diverse and inclusive culture.
  • Extensive medical coverage & insurance scheme for you and your dependents.
  • Flexible retirement scheme.
  • Discounted travel across many airlines for you and your family.

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