Lounge Service Manager
6 days ago
The Lounge Duty Manager will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay Pacific's First and Business class lounges at Hong Kong International Airport. Key responsibilities include leading the front of house team, ensuring company standards and KPIs are met, and delivering excellent customer service.
Key Responsibilities:- Lead the front of house team and be accountable for Supervisors and team members.
- Monitor all front of house service areas to ensure company standards and KPIs are met or exceeded.
- Support Lounge Service Delivery Manager HKIA and management to ensure smooth day-to-day operations.
Requirements:
- Right to work in Hong Kong
- Minimum age of 18
- Post-secondary qualifications
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