Lounge Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About the Role

Cathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Duty Manager to join our team at Hong Kong International Airport. As a key member of our lounge operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operations of our First and Business class lounges.

Key Responsibilities
  • Lead the front of house team and embody Cathay Pacific's service excellence and hospitality standards.
  • Monitor and maintain high standards of service, food safety, and hygiene in all front of house areas.
  • Support the Lounge Service Delivery Manager HKIA in ensuring seamless lounge operations and customer experiences.
  • Supervise and deliver exceptional customer service, adhering to company and legal standards.
  • Collaborate with the Premium Service Team to create personalized and memorable experiences for premium customers and VIPs.
  • Oversee F&B presentation, quality, and speed of service, as well as stock management and financial procedures.
  • Develop and implement strategies to enhance the quality of the lounge experience, including cost efficiency, innovation, and technology.
  • Perform deskbound leadership and administrative tasks, including attending meetings and assisting with projects.
Requirements
  • Right to work in Hong Kong.
  • Minimum age of 18.
  • Post-secondary qualifications.
  • Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
  • Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua).
  • Strong leadership and people management capabilities with solid supervisory experience.
  • Strong problem-solving, decision-making, and organizing skills.
  • Able to work shift duties, including overnight shifts.
Benefits
  • World-class training and structured career progression path.
  • A safe and collaborative working environment that embraces a diverse and inclusive culture.
  • Extensive medical coverage and insurance scheme for you and your dependents.
  • Flexible retirement scheme.
  • Discounted travel across many airlines for you and your family.


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