Host (Lounge)

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Summary

Cathay Pacific Airways Limited is seeking a highly skilled and customer-focused Host to join our team at the lounge. As a Host, you will be responsible for delivering exceptional customer service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  • Provide warm and professional welcome to customers, ensuring a smooth and efficient check-in process.
  • Engage with customers, understand their needs, and provide personalized service to exceed their expectations.
  • Support the Supervisor in maintaining a clean and organized lounge environment, ensuring all amenities and services are available to customers.
  • Collaborate with the team to deliver special lounge experiences for high-value customers, ensuring their needs are met and exceeded.
  • Stay up-to-date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards.
Requirements
  • Right to work in Hong Kong
  • Minimum age of 18
  • F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage.
  • Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
  • Standard of spoken/ written English and Cantonese. Mandarin is an advantage.
  • Customer-oriented, energetic with helpful and outgoing personality.
  • Keen to develop a career in Food & Beverage industry.
  • Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure.
  • Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay.
Benefits
  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Extensive medical coverage & insurance scheme for you and your dependents
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family

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