Lounge Operations Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Summary

Cathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Operations Manager to join our team. As a key member of our front of house team, you will be responsible for ensuring that our lounge services meet the highest standards of quality and excellence.

Key Responsibilities
  • Supervise and Lead the Front of House Team: Provide guidance and support to our front of house team to ensure that they are delivering exceptional customer service and meeting the highest standards of quality.
  • Monitor and Improve Lounge Operations: Conduct regular audits and assessments to identify areas for improvement and implement changes to enhance the overall lounge experience.
  • Collaborate with Cross-Functional Teams: Work closely with our back of house team, premium service team, and other stakeholders to ensure seamless operations and excellent customer service.
  • Develop and Implement Quality Initiatives: Identify opportunities to enhance the quality of our lounge services and implement initiatives to drive improvement.
  • Manage Customer Feedback and Complaints: Respond to customer feedback and complaints in a timely and professional manner, and work to resolve issues to the satisfaction of our customers.
  • Stay Up-to-Date with Industry Trends: Stay informed about the latest industry trends and best practices in lounge operations and customer service, and apply this knowledge to drive improvement in our operations.
Requirements
  • Right to Work in Hong Kong
  • Minimum Age of 18
  • Post-Secondary Qualifications
  • Minimum 5 Years of Experience in Lounge Operations, Catering Hospitality, Fine Dining, or Similar Capacity
  • Polished Communication Skills with Fluent Spoken and Written English and Chinese (Cantonese and Putonghua)
  • Strong Leadership and People Management Capabilities
  • Strong Problem-Solving Skills and Resilience to Manage Multiple Tasks
  • Strong Interpersonal Skills with a Flair for Delivering Service Excellence
  • Able to Work Shift Duties Including Overnight Shifts
Benefits
  • Being Part of a World-Class Service Brand
  • World-Class Training and Structured Career Progression Path
  • A Safe and Collaborative Working Environment
  • Extensive Medical Coverage & Insurance Scheme for You and Your Dependents
  • Flexible Retirement Scheme
  • Discounted Travel Across Many Airlines for You and Your Family


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