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Bar Supervisor

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Summary

Cathay Pacific Airways Limited is seeking a highly skilled Bar Supervisor to join our team. As a key member of our lounge operations, you will be responsible for ensuring exceptional customer service and maintaining the highest standards of beverage preparation and presentation.

Key Responsibilities
  • Work closely with the Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customers and VIPs.
  • Support the performance management and development of the front-of-house bar team, including training, coaching, and wellbeing.
  • Liaise and collaborate with the back-of-house team on daily operations and other issues as required.
  • Deliver excellent customer service with warmth and professionalism.
  • Supervise and direct bartenders and bar backs to ensure seamless service delivery.
  • Maintain a high standard of cleanliness and presentation in the working environment.
  • Monitor bar beverage stock levels and inventory control.
  • Ensure compliance with safety, hygiene, sanitation, and service standards.
  • Ability to work in a fast-paced environment and multitask.
  • Stay up-to-date on the latest regulatory and service requirements.
  • Provide training and develop the bar team.
  • Stay updated and highly competent in beverage knowledge, including wine, spirits, cocktails, and tea.
  • Excellent knowledge of mixing, garnishing, and serving drinks.
  • Assist guests in taking orders and provide menu recommendations.
  • Ensure efficient delivery of drinks and snacks according to specifications.
  • Address bespoke drink requests and maintain customer satisfaction.
Requirements
  • Post-secondary qualifications.
  • Minimum 5 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
  • Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage.
  • Knowledge of wines, spirits, and cocktails. With wine and beverage certificate or relevant certificates will be an advantage.
  • Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua).
  • Strong leadership and people management capabilities.
  • Strong problem-solving skills and resilience to manage multiple tasks.
  • Strong interpersonal skills with flair in delivering service excellence.
  • Able to work shift duties including overnight shifts.
Benefits
  • Being part of a world-class service brand.
  • World-class training and structured career progression path.
  • A safe and collaborative working environment which embraces a diverse and inclusive culture.
  • Extensive medical coverage & insurance scheme for you and your dependents.
  • Flexible retirement scheme.
  • Discounted travel across many airlines for you and your family.