Customer Service Officer

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Officer to join our Venue Operations team at the West Kowloon Cultural District Authority. The successful candidate will be responsible for delivering exceptional customer service, ensuring smooth operation of our performing arts venues and events, and providing administrative support as required.

Key Responsibilities
  • Maintain smooth operation of performing arts venues and events by delivering excellent customer service with the Customer Services team.
  • Respond to emergency situations and difficult guest issues.
  • Execute shows and indoor, outdoor, and off-site event overall operation logistics.
  • Oversee information counter services, usher services, cloakroom services, service bar, and VIP room, as well as handle sales transactions.
  • Arrange roster and provide training to Customer Services Officers and casual labor, and provide administration support for operation requirements.
  • Handle projects and tasks assigned by immediate supervisor.
Requirements
  • Possess higher diploma or above.
  • Preferably have 2 years of relevant experience in venue operations in performing arts venues, tourism, and/or hospitality sector.
  • Have good knowledge of front-of-house operation or event operation.
  • Be service-oriented with professional customer service skills and positive service attitude.
  • Be required to stand for long hours and work in both outdoor and indoor environments.
  • Be proficient in written and spoken Cantonese, Putonghua, and English. Proficiency in other languages would be an advantage.
  • Be required to work on shift according to the duty roster assigned, including weekends and public holidays.


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    {"title": "Customer Relationship Officer", "description": "Job SummaryWe are seeking a highly motivated and experienced Customer Relationship Officer to join our team at Konew FinTech Corporation Limited. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers, identifying new...


  • Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    About the RoleWe are seeking a Customer Service Officer to join our team at Konew FinTech Corporation Limited. As a key member of our customer service team, you will play a critical role in delivering excellent customer service and ensuring our customers receive the best possible experience.Key ResponsibilitiesFollow up with existing customers on loan...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job SummaryThis role is required to provide dedicated after-sales services to existing bancassurance customers. He/she is also expected to generate appointments with customers via outbound servicing calls for sales teams to follow up.Key ResponsibilitiesProvide effective outbound call services to customers for problem payment, policy administration movement,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling their enquiries, and identifying opportunities to upsell and cross-sell our products and services.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our Customer Engagement Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:As a Customer Service Officer at Dah Sing Bank, you will be responsible for delivering exceptional customer service and meeting the required quality standards. Your primary goal will be to achieve the SME hotline's service level, handle customer enquiries, feedbacks/complaints, and instructions efficiently and effectively.Main...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:As a Customer Service Officer at Dah Sing Bank, you will be responsible for delivering exceptional customer service and meeting the required quality standards. Your primary goal will be to achieve the SME hotline's service level, handle customer enquiries, feedbacks/complaints, and instructions efficiently and effectively.Main...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at Dah Sing Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.Main Responsibilities:Provide timely and effective responses to customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing GroupWe are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches. Our core values are caring, teamwork, and progressiveness, and we strive to create a culture that fosters growth and development.Job Purpose:As a Customer Service Officer, you will be responsible for handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupWe are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches. Our core values are caring, teamwork, and progressiveness, and we strive to create a culture that fosters growth and development.Job Purpose:As a Customer Service Officer, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC is seeking a highly skilled Customer Service Officer to join our team in Hong Kong. As a key member of our Wealth and Personal Banking division, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and efficient counter transactions at branchMeet the financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    {"Requirements": "To excel in this role, you will need a tertiary education or equivalent qualifications at HKQF level 4, as well as at least 2 years of working experience in sales or customer service. Excellent communication and interpersonal skills are essential, along with the ability to work under pressure and be proactive. Proficiency in MS Office is...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Senior Customer Service OfficerDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Customer Service Officer to join our team.Job SummaryThe Senior Customer Service Officer will be responsible for delivering exceptional customer service and support to our corporate banking clients. This includes handling customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Corporate Office CoordinatorAt Corporation Service Company, we are seeking a highly skilled Corporate Office Coordinator to join our team.The Corporate Office Coordinator will be responsible for providing administrative support to our management team and ensuring the smooth operation of our office.Key Responsibilities:Coordinate internal meetings and events,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job Title: Senior Customer Service OfficerAt HSBC, we are committed to providing exceptional customer service and building a culture where all employees are valued, respected, and opinions count. We are seeking a Senior Customer Service Officer to join our team in Hong Kong.Job Summary:The Senior Customer Service Officer will be responsible for providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Senior Customer Service OfficerDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Customer Service Officer to join our team. As a key member of our Technology and Operations department, you will play a critical role in delivering exceptional customer service and support to our clients.Responsibilities:Provide timely...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a Senior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional service to our clients and guests, ensuring a seamless and professional experience.Key ResponsibilitiesProvide professional and polite responses to phone calls and...