Senior Customer Service Officer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

About the Role

We are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and timely information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer issues and improve service delivery
  • Identify and escalate complex customer issues to senior management for resolution
  • Develop and maintain knowledge of our products and services to provide expert advice to customers

Requirements

  • 5+ years of customer service experience in a financial services environment
  • HKDSE/HKCEE/diploma qualification required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in Microsoft Office and other relevant software

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible work arrangements and work-life balance

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.



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