Customer Service Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Discover a rewarding career opportunity with Manulife, a leading international financial services group. As a Senior Customer Service Officer in our Customer Care Team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role

We are seeking an experienced professional with a strong background in customer service, preferably in insurance and financial institutions. Your excellent communication skills in English and Chinese will enable you to effectively engage with customers, resolve their queries, and provide personalized solutions.

Main responsibilities include:

  • Handling email enquiries and requests from customers regarding group medical, individual financial, and wealth management products;
  • Providing professional support via phone and email, ensuring timely resolution of customer queries and requests;
  • Ensuring quality of all written correspondences and adhering to company guidelines and regulatory requirements;
  • Collaborating with other departments for case resolutions and streamlining workflow to enhance customer experience;
  • Managing ad hoc tasks and projects.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and development. Our focus on employee satisfaction and well-being ensures a positive work-life balance. Enjoy access to training programs, leadership development, and flexible work arrangements.

Award-winning Manulife Financial Corporation is a global leader in providing financial advice, insurance, and wealth and asset management solutions. With over 40,000 employees, 116,000 agents, and thousands of distribution partners, we serve millions of customers worldwide.

Culture and Values

Our commitment to diversity, equity, and inclusion creates an inclusive workplace where everyone thrives. We foster a culture that values integrity, teamwork, and innovation. Join us in shaping the future of financial services and making a difference in people's lives.



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