Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock a Fulfilling Career in Customer Service

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Officer. This role presents an excellent opportunity for individuals who are passionate about delivering exceptional service and building strong relationships with clients.

About the Role

The primary responsibilities of this position include:

  • Supporting Relationship Managers in providing efficient and quality service to clients
  • Assisting Relationship Managers in handling referrals from different business parties and finding suitable solutions for clients
  • Serving as the primary point of contact for clients
  • Collaborating with various functional teams to ensure seamless account operations
Key Requirements

To excel in this role, you will need to possess:

  • Strong interpersonal and problem-solving skills, with a customer-centric approach
  • A good understanding of general banking products and services, as well as proficiency in using bank operating systems like CRM
  • An awareness of credit assessment and operations approval processes is advantageous but not essential
  • Fluency in spoken and written English, with knowledge of Putonghua being an asset
  • Proficiency in using Microsoft Office applications, including Lotus Notes, Word, Excel, and PowerPoint
Benefits and Opportunities

As a Customer Service Officer at HSBC, you can expect:

  • A competitive salary, estimated to be around $45,000-$60,000 per annum, depending on location and experience
  • A dynamic and inclusive work environment that fosters continuous learning and growth
  • The opportunity to work with a global organization that values diversity and promotes employee development
  • A range of benefits, including flexible working arrangements, training programs, and career progression opportunities


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Cathay Pacific Airways Limited. This role plays a crucial part in building strong relationships with our customers, addressing their feedback in a professional and positive manner, and restoring their confidence in our products and services.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.About The JobThis is a full-time position...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Cathay Pacific Airways Limited. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.About the RoleThis is an excellent opportunity for individuals who possess strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we believe in creating a culture where diversity is celebrated and inclusion assured. Our purpose is to be partners for every life and protectors for every future. As a Customer Service Representative, you will play a vital role in helping us achieve this goal.The role will involve delivering a high standard of service to our customers and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    About The Role:The Cigna Group is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Liaise with internal teams and external parties to fulfill customer requestsProvide administrative...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at HKT. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.Handle inbound and written inquiries from customers regarding policy application status, product information, and claims...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Dah Sing Bank.ResponsibilitiesDeliver exceptional customer service by responding to customer inquiries, feedback, and complaints in a timely and efficient manner.Servicing customers' needs through effective communication, empathy, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, handling customer enquiries, and providing after-sales support.Main Responsibilities:Deliver consistent quality services and handle customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China New World Millennium Hong Kong Hotel Full time

    **Customer Service Excellence at New World Millennium Hong Kong Hotel**We are seeking a skilled Customer Service Representative to join our team at New World Millennium Hong Kong Hotel. As a key member of our front desk team, you will be responsible for handling phone calls and responding to guests' inquiries in a courteous and efficient manner.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function DBS Bank (Hong Kong) Limited is looking for a skilled Customer Service Representative to join our team in Technology and Operations. The successful candidate will be responsible for delivering an exceptional customer experience through various channels, including phone calls, live chat, and email. Key Responsibilities Respond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Hong Kong and Macau. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and quality responses to their enquiries.Key ResponsibilitiesProvide enquiry support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job Overview We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. This role is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional guest experiences. As a Customer Service Representative, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Company 28 - Manulife (International) Limited. The ideal candidate will have 5+ years of customer service experience and be proficient in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Key Account Customer Service Representative to join our team at Prudential plc. As a Key Account Customer Service Representative, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met and exceeded.


  • Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Citi. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support to our clients across various segments. Key Responsibilities:- Handle incoming calls and chats, providing accurate...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking an exceptional Customer Service Representative to join our team at The Peninsula Hong Kong. The successful candidate will be responsible for providing personalized service to guests, ensuring a warm and welcoming experience during their stay.Main Responsibilities:Welcome guests and process arrivals and departures in a prompt and courteous...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bupa. As a key member of our customer service team, you will be responsible for providing exceptional service to our VIP customers, addressing their enquiries and resolving any issues in a timely and professional manner.Key ResponsibilitiesHandle customer enquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    We are seeking a highly skilled Customer Service Representative to join our team at JLL.About the Role:This role is responsible for providing exceptional customer service and support to our clients and internal teams.Key Responsibilities:Answer and direct incoming calls in a polite and efficient mannerGreet and welcome visitors and clients in a warm and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    At Company 28 - Manulife (International) Limited, we're seeking a talented International Customer Service Representative to join our team.About the Role:We're looking for someone who is passionate about delivering exceptional customer experiences. As an International Customer Service Representative, you will be the primary point of contact for customers,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time

    Job SummaryWe are seeking an experienced Customer Service Advisor to join our team at Bupa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our VIP customers.About the RoleThis is a full-time position, working 5 days a week, with a comprehensive remuneration package including base salary, study...