Senior Customer Services Officer, Venue Operations Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

The West Kowloon Cultural District Authority is seeking an exceptional candidate to fulfill the role of Senior Customer Services Officer in Venue Operations.

We offer a competitive salary of HKD $45,000 - $60,000 per month, depending on experience.

Job Description

We are responsible for delivering excellent customer services and maintaining smooth operations at our performing arts venues and events. Key responsibilities include:

  • Maintaining venue operations and ensuring timely delivery of events;
  • Providing prompt assistance during emergency situations and addressing guest issues effectively;
  • Coordinating logistics for shows and events, including indoor, outdoor, and off-site operations;
  • Overseeing information counter services, usher services, cloakroom services, service bar, and VIP room management, as well as handling sales transactions;
  • Rostering and training Customer Services Officers and casual labor, providing administration support for operational requirements such as digital signage systems, frontline staff timesheets, procurement, and more;
  • Managing projects and tasks assigned by the immediate supervisor;

This role requires strong communication skills, adaptability, and professionalism. We seek candidates with higher diplomas or above, preferably with 2 years of relevant experience in venue operations in the performing arts sector.

Candidates should possess good knowledge of front-of-house operation or event operation, exhibit a positive service attitude, and be proficient in written and spoken Cantonese, Putonghua, and English. Fluency in other languages is an asset.

What We Offer

We provide a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package that includes medical coverage, paid leave, and training opportunities.

Apart from fulfilling your duties, you will have the opportunity to contribute to the development of our organization and make a lasting impact on the cultural landscape of Hong Kong.



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