Senior Customer Service Officer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
  • The role of Senior Customer Service Officer is to provide quality customer service through accurate and efficient counter transactions at branch and assist team for transactions checking.
  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues.
  • Promote digital banking services and products and encourage customers to migrate to digital.
  • Assist Assistant Branch Managers in leading and mentoring team and handle administrative tasks.
  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements.
  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies.
Key Responsibilities
  • Counter transactions, customer inquiries and complaints resolution.
  • Meet customer financial needs by identifying and referring to appropriate bank colleagues.
  • Digital banking services and products promotion.
  • Team leadership and mentoring.
  • Administrative tasks.
  • Branch operations and audit compliance.
About HSBC

Wealth and Personal Banking helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.

Principal Responsibilities include:

  • Providing quality customer service through accurate and efficient counter transactions at branch and assist team for transactions checking.
  • Meeting the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues.
  • Promoting digital banking services and products and encouraging customers to migrate to digital.
  • Assisting Assistant Branch Managers in leading and mentoring team and handling administrative tasks.
  • Ensuring smooth branch operations and achieving satisfactory audit rating by meeting all control and service requirements.
  • Ensuring compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies.
Requirements
  • Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred.
  • Customer centric mindset with commitment to deliver quality service.
  • Self-motivated and adaptable to a service environment.
  • Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definite advantage.
  • Management experience is preferred.
  • A minimum of three years of experience as a teller.

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