Senior Customer Service Officer
5 days ago
Unlock New Opportunities with HSBC
Wealth and Personal Banking (WPB) at HSBC is a dynamic and exciting career path that offers a wide range of opportunities for growth and development. As a Senior Customer Service Officer, you will play a key role in delivering exceptional customer service and helping our customers achieve their financial goals.
Key Responsibilities
- Provide quality customer service through accurate and efficient counter transactions at branch and assist team for transactions checking
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promote digital banking services and products and encourage customers to migrate to digital
- Assist Assistant Branch Managers in leading and mentoring team and handle administrative tasks
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Requirements
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- Management experience is preferred
- A minimum of three years of experience as a teller
Employee Benefits
- Competitive salary package with stable working hours, 5-day work week
- 18 days paid annual leave plus additional leave such as marriage, birthday and maternity/ paternity leave
- Medical and dental coverage for you, your spouse and children
- Staff housing loan up to 100% of the valuation or purchase price
- Employee banking services including loans, credit facilities, and credit cards
- Progressive career advancement opportunities
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