Customer Service Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Description

HSBC is seeking a highly skilled Customer Service Officer to join our team in Hong Kong. As a key member of our Wealth and Personal Banking division, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide accurate and efficient counter transactions at branch
  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
  • Promote digital banking services and products and encourage customers to migrate to digital
  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Requirements:
  • Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
  • Customer centric mindset with commitment to deliver quality service
  • Self-motivated and adaptable to a service environment
  • Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
  • With at least 1-year customer or teller service experience
Employee Benefits:
  • Competitive salary package with stable working hours, 5-day work week
  • 18 days paid annual leave plus additional leave such as marriage, birthday and maternity/ paternity leave
  • Medical and dental coverage for you, your spouse and children
  • Staff housing loan up to 100% of the valuation or purchase price
  • Employee banking services including loans, credit facilities, and credit cards
  • Progressive career advancement opportunities


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