Senior Customer Service Officer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

DBS Bank (Hong Kong) Limited is seeking a skilled Senior Customer Service Officer to join our team. As a key member of our Technology and Operations department, you will play a vital role in delivering exceptional customer service and support to our clients.

**Responsibilities:**

* Provide timely and effective resolution to customer inquiries and issues, ensuring high levels of customer satisfaction and adherence to service level agreements.
* Collaborate closely with Relationship Management, Product, and Technical Support teams to provide a seamless and responsive service experience for our clients.
* Utilize data analytics and insights to identify trends and areas for improvement, driving process enhancements and query reduction.
* Develop and maintain in-depth knowledge of our corporate banking products and services, including cash management, transaction banking, and electronic/mobile banking.
* Foster strong relationships with clients, understanding their needs and preferences to deliver tailored solutions and exceptional service.
* Stay up-to-date with industry trends and regulatory requirements, ensuring compliance and adherence to best practices.

**Requirements:**

* Degree or above in a relevant field.
* Minimum 3 years of experience in client services within banking, preferably in Premier service or technical support.
* Strong knowledge of corporate banking products and services, including cash management, transaction banking, and electronic/mobile banking.
* Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
* Proficient in PC skills, including Microsoft Office applications.
* Ability to work under pressure and adapt to changing priorities and deadlines.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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