Senior Customer Service Officer, Customer Care Team

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

About the Role

We are seeking a highly skilled and experienced Senior Customer Service Officer to join our Customer Care Team. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

Key Responsibilities

  • Handle customer inquiries and resolve issues via phone, email, and chat
  • Provide excellent customer service and ensure customer satisfaction
  • Work collaboratively with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and regulatory requirements
  • Meet or exceed performance metrics and quality standards

Requirements

  • University graduate in business, finance, language studies, or other relevant subjects
  • Good interpersonal and communication skills in verbal and written Chinese and English
  • Above 5 years' solid experience in customer service, preferably in insurance and financial institutions
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
  • Good communication skills in English and Chinese, both written and spoken
  • Qualified license of IIQE Paper 1,3 and 5

What We Offer

  • A competitive salary and benefits package
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

Equal Opportunity Employer

At Manulife, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

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