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Senior Customer Service Representative, Customer Engagement Team

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Engagement Team as a Senior Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date with product and service offerings to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards

Requirements

  • 2+ years of customer service experience in a similar industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

Company 28 - Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.