Senior Customer Service Representative

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Title: Senior Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Engagement Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
  • Meet and exceed customer satisfaction targets

Requirements:

  • 2+ years of customer service experience in a similar role
  • HKDSE/HKCEE/diploma qualification required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible work arrangements and work-life balance

About Manulife:

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Equal Opportunity Employer:

Manulife is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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