Senior Customer Service Representative

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Engagement Team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry trends and best practices
  • Contribute to the development of process improvements and quality initiatives

What We Offer

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A recognition and reward program for outstanding performance

About Us

Company 28 - Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Our Values

  • Customer Focus
  • Integrity
  • Teamwork
  • Accountability
  • Continuous Improvement

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to our website at www.manulife.com/en/careers.

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