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Senior Customer Service Representative
2 months ago
Job Opportunity
We are seeking a skilled Senior Customer Service Representative to join our team at Manulife. As a key member of our Customer Contact Centre, you will play a vital role in providing exceptional customer service and support.
Responsibilities
- Handle customer enquiries and requests related to group medical, individual financial, and wealth management products.
- Provide professional and courteous support via phone and email, resolving customer queries and requests in a timely manner.
- Work collaboratively with management to identify opportunities for process improvements and implement changes to enhance customer satisfaction.
- Ensure accuracy and compliance in all customer interactions, adhering to quality standards.
Requirements
- 2+ years of customer service experience, preferably in a call centre or service centre environment.
- HKDSE/HKCEE/diploma qualification is required, while IIQE 1,3,5 is preferred.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Proficiency in English and Chinese, both written and spoken.
What We Offer
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, with opportunities to learn new skills and advance your career.
- A focus on work-life balance and flexible work policies.
- Professional development and leadership opportunities.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With global headquarters in Toronto, Canada, we operate across offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Equal Opportunities Employer
At Manulife/John Hancock, we embrace our diversity and strive to create an inclusive work environment that values and respects individual differences. We are committed to fair recruitment, retention, advancement, and compensation, and administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, age, marital status, family status, disability, or any other protected ground under applicable law.
