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Senior Customer Service Representative

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Title: Senior Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Engagement Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with customers, ensuring their loyalty and satisfaction
  • Stay up-to-date with product and service knowledge, ensuring accurate and informed responses to customer inquiries

Requirements:

  • 2+ years of customer service experience, preferably in a call centre or service centre environment
  • HKDSE/HKCEE/diploma qualification required
  • IIQE 1,3,5 preferred
  • Excellent telephone manner, good interpersonal skills, and mature personality
  • Self-motivated and able to work independently
  • Excellent service attitude, ability to follow through on commitments to customers, and adherence to quality standards
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
  • Good communication skills in English and Chinese, both written and spoken

What We Offer:

  • Competitive salary and benefits package
  • Growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

Equal Opportunity Employer:

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.