Customer Service Representative

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at HKT. As a key member of our customer service team, you will be responsible for handling customer telephone enquiries and providing resolution in daily operations.

Key Responsibilities

  • Handle customer telephone enquiries and provide resolution in daily operations
  • Support HKT financial services related follow up activities
  • Follow the pre-set procedures and workflows properly, complete the job in a professional manner
  • Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
  • Discharge duty in a positive attitude so that company image can be safeguarded at all times
  • Carry out any ad hoc duties whenever appropriate to meet business needs

Requirements

  • HKCEE/HKDSE or above
  • Good command of both written and spoken English and Chinese
  • Strong with customer services skills, telephone manner and communication skills
  • Knowledge in computer applications e.g. Internet, Microsoft Office
  • Customer-oriented, Pro-active, willing to learn, able to work independently
  • Shift duty is required
  • Candidates with more experience will be considered as Senior Customer Officer


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