Customer Service Representative
4 weeks ago
Job Overview
We are seeking a skilled Customer Service Representative to join our team at Zurich Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and email inquiries.
Key Responsibilities
- Provide professional customer service to customers in a timely and efficient manner.
- Maintain accurate records of customer interactions and resolve customer complaints in a fair and timely manner.
- Support ad-hoc projects and administrative tasks as assigned.
Requirements
- Minimum 2 years of customer service experience in a hotline environment, preferably in the insurance industry.
- Candidates with less experience or fresh graduates with a strong interest in developing a career in customer services are also welcome.
- Familiarity with General Insurance products is an advantage.
- Proficient in Cantonese and English; Mandarin is a plus.
Why Zurich
At Zurich, we take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great.
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