Customer Service Representative

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

Customer Service Representative

Vita Green Health Product Company Limited is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will have the opportunity to gain Omnichannel experience to maintain customer relationships. You will also play an important role in delivering excellent service to customers; and to ensure smooth customer journey within Vita Green.

Key Responsibilities:

  • Handle customers' enquiries and feedback from different channels like phone, WhatsApp, email in a professional and timely manner
  • Cooperate and communicate with retail shops to smoothen operation
  • Improve customer experience by providing constructive feedback
  • Support on Campaign's and Marketing's needs
  • Provide general administration work and clerical support
  • Support ad hoc tasks

Requirements:

  • Degree holder in Business, Marketing or similar field, preferably in Retail / FMCG industry
  • Experience in customer service is preferred
  • Proactive, detail minded and able to work independently in the fast-paced environment
  • Customer-oriented with good communication and interpersonal skills
  • Self-driven with can-do attitude and ability to deliver quality output
  • Fast learner to handle multiple tasks
  • Good command of both spoken and written English and Chinese
  • Good in MS Office including Word, Excel and Chinese word processing
  • Able to work 2-3 days a week

Benefits:

  • Casual wear work environment
  • A career opportunity with the market leader in health product sector
  • Chance to work on cutting-edge transformation or projects
  • Fun working culture with challenges to learn and grow together


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