Senior Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Title: Senior Customer Service Representative

About the Role:

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

Key Responsibilities:

  • Handle customer inquiries and resolve issues via phone, email, and chat
  • Provide excellent customer service and ensure customer satisfaction
  • Work collaboratively with internal teams to resolve customer issues
  • Develop and maintain knowledge of products and services to provide accurate information to customers
  • Meet or exceed performance metrics and targets

Requirements:

  • 2+ years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of financial products and services
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Manulife:

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Equal Opportunity Employer:

Manulife is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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