Senior Customer Service Representative

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly skilled Senior Customer Service Representative to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

Key Responsibilities

  • Handle customer enquiries and requests related to group medical, individual financial, and wealth management products.
  • Provide exceptional customer service via phone and email, ensuring that customers receive accurate and timely responses to their queries.
  • Work closely with management to identify areas for improvement and implement process changes to enhance customer satisfaction and experience.
  • Ensure accuracy and compliance with all customer requests, adhering to high-quality standards.
  • Support ad-hoc tasks and projects to achieve business objectives and drive results.

What We Offer

  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and a strong work-life balance.
  • Professional development and leadership opportunities.

Our Commitment to You

  • Values-first culture.
  • Boundless opportunity.
  • Continuous innovation.
  • Delivering the promise of Diversity, Equity and Inclusion.
  • Championing Corporate Citizenship.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

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