Senior Customer Service Representative, Customer Contact Centre

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly skilled Senior Customer Service Representative to join our Customer Contact Centre team. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

Key Responsibilities

  • Handle customer inquiries and resolve issues via phone, email, and chat
  • Provide excellent customer service and ensure customer satisfaction
  • Work collaboratively with the team to achieve sales and service targets
  • Stay up-to-date with product knowledge and provide accurate information to customers
  • Identify and escalate complex customer issues to senior team members

Requirements

  • 2+ years of customer service experience
  • HKDSE/HKCEE/diploma qualification
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Knowledge of financial products and services

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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