Customer Service Representative
2 weeks ago
At DBS Bank, we are seeking a talented Customer Service Representative to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer experience and support to our clients across various channels.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product and service information, and provide recommendations to meet their needs
- Meet individual performance targets and contribute to team goals
- Collaborate with colleagues to achieve a seamless customer experience
- Stay up-to-date with product knowledge and industry developments to provide expert advice
Requirements
- Post-secondary education in a related field or equivalent experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving skills and attention to detail
- Proficiency in English and Chinese, with fluency in Putonghua an asset
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Apply now to become a part of our dynamic team and contribute to delivering exceptional customer experiences.
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