Senior Customer Service Representative, Customer Contact Centre

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Description

The Opportunity

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Handle customer inquiries and requests in a professional and timely manner
  • Provide solutions to customer issues and concerns
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
  • Continuously improve customer service processes and procedures

Requirements

  • 2+ years of customer service experience
  • HKDSE/HKCEE/diploma qualification
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Flexible work arrangements

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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