Customer Service Representative for Financial Excellence
1 month ago
We are seeking an exceptional Senior Customer Service Representative to join our team at Manulife (International) Limited. As a key member of our customer service department, you will be responsible for providing top-notch support to our clients and ensuring their needs are met with professionalism and dedication.
Responsibilities- Handle customer inquiries and requests related to investment management and pension products in a timely and effective manner.
- Provide solutions to customer complaints and issues in a proactive and professional manner.
- Collaborate with internal teams to ensure seamless resolution of customer requests and problems.
- Maintain accuracy and compliance in all requests and transactions.
- Contribute to productivity and service improvement initiatives.
- Degree holder with experience in the investment or pension industry.
- 2+ years of customer service or contact centre experience preferred.
- Excellent telephone manner, good interpersonal skills, and mature personality.
- Self-motivated and able to work independently.
- Excellent service attitude, commitment to quality standards, and fast and accurate typing skills.
- A competitive salary: HKD 50,000 - HKD 70,000 per month, depending on experience.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture: we lead with our values every day and bring them to life together.
- Boundless opportunity: we create opportunities to learn and grow at every stage of your career.
- Continuous innovation: we invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion: we foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: we build a business that benefits all stakeholders and has a positive social and environmental impact.
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