Senior Customer Service Representative

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Engagement Team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
  • Meet or exceed performance metrics and quality standards

What We Offer

  • A competitive salary and benefits package
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

Our Commitment to You

  • Values-first culture
  • Boundless opportunity
  • Continuous innovation
  • Delivering the promise of Diversity, Equity and Inclusion
  • Championing Corporate Citizenship

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html



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