Senior Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our Customer Engagement Team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and issues
- Collaborate with internal teams to ensure seamless customer experience
- Develop and maintain strong relationships with customers to drive loyalty and retention
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
- Meet or exceed performance metrics and quality standards
What We Offer
- A competitive salary and benefits package
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
- A focus on growing your career path with us
- Flexible work policies and strong work-life balance
- Professional development and leadership opportunities
Our Commitment to You
- Values-first culture
- Boundless opportunity
- Continuous innovation
- Delivering the promise of Diversity, Equity and Inclusion
- Championing Corporate Citizenship
Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html
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