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Customer Service Representative
2 months ago
The Customer Service Representative will play a vital role in delivering exceptional customer experiences through various touchpoints, including inbound and outbound activities. The ideal candidate will possess strong analytical skills and a customer-centric mindset, with a passion for growth and development in the insurance field.
Key Responsibilities:
- Liaise with internal teams and external parties to fulfill customer requests
- Engage with customers through face-to-face interactions to handle feedback, service requests, and complaints
- Process escalated cases, including complaints and special requests from team members or vendors
- Provide administrative support, including reports and correspondences
- Assist in the development of customer-facing projects, such as the customer portal
- Perform ad-hoc assigned duties
Requirements:
- Degree holder with at least 2 years' customer service experience in the medical product industry, preferably in insurance or banking
- DSE (Grade 2 or above in 5 subjects, including Chinese or English and Mathematics) equivalent or above
- IIQE Paper 1 & 2 are required or fulfill the IIQE requirement is also considered
- Experience in handling Employee Benefits / Group Operations Hotline is preferred
- Proficiency in English and Chinese Word Processing is a must
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Excellent team player, independent, diligent, and responsible, with a positive attitude under pressure
- Familiar with various MS Office applications, including Word and Excel
- Excellent in English, Cantonese, and Mandarin, with a friendly and helpful tone
- Confident in providing excellent customer service
About The Cigna Group:
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.