Senior Customer Service Officer, Customer Care Team

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our Customer Care Team at Company 28 - Manulife (International) Limited. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Mainly handle customer inquiries and requests related to group medical, individual financial, and wealth management products.
  • Handle and resolve customer queries and requests via phone and email in a professional manner with tactful customer service skills.
  • Ensure quality of all written correspondences and manage to act within standard turnaround and in compliance with company guidelines and regulatory requirements.
  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience.
  • Handle ad hoc tasks and projects.

What We Offer

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Us

Company 28 - Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Our Values

  • Values-first culture.
  • Boundless opportunity.
  • Continuous innovation.
  • Delivering the promise of Diversity, Equity and Inclusion.
  • Championing Corporate Citizenship.


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