Senior Customer Service Representative/ Officer/ Senior Officer, Customer Contact Centre

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Service Representative/ Officer/ Senior Officer, Customer Contact Centre. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Handle customer inquiries and requests in a professional and timely manner
  • Provide solutions to customer problems and concerns
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date with product knowledge and regulatory requirements

Requirements

  • 2+ years of customer service experience
  • HKDSE/HKCEE/diploma qualification
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

Company 28 - Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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