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Senior Customer Service Representative, Customer Contact Centre
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Expert to join our team at Company 28 - Manulife (International) Limited. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Handle customer inquiries and requests related to group medical, individual financial, and wealth management products.
- Provide professional and timely support to customers via phone and email, resolving their queries and requests in a courteous and efficient manner.
- Work closely with management to identify opportunities for process improvements and implement changes to enhance customer satisfaction and service quality.
- Ensure accuracy and compliance with all requests, maintaining high standards of quality and attention to detail.
- Support ad-hoc tasks and projects to achieve business objectives and drive results.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization. Our team is committed to fostering a culture of innovation, diversity, and inclusion, and we are dedicated to making a positive impact in the communities we serve.
About Us
Company 28 - Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. With a global presence and a commitment to excellence, we are dedicated to building long-term relationships with our customers and partners.
