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Senior Customer Service Representative/ Officer/ Senior Officer, Customer Contact Centre
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Manulife (International) Limited. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Handle customer inquiries and requests in a professional and timely manner
- Provide solutions to customer issues and concerns
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
- Stay up-to-date with product knowledge and regulatory requirements
Requirements
- 2+ years of customer service experience
- HKDSE/HKCEE/diploma qualification
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Flexible work arrangements
About Manulife (International) Limited
Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
