Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

As a Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking at DBS Bank (Hong Kong) Limited, you will play a crucial role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to handle customer inquiries and provide solutions to their needs, ensuring a high level of satisfaction and loyalty.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, or other communication channels
  • Collaborate with internal teams to resolve customer issues and concerns
  • Develop and maintain a deep understanding of our products and services to provide informed solutions to customers
  • Identify and escalate complex customer issues to senior colleagues or management
  • Contribute to the development and implementation of process improvements to enhance customer experience

Requirements
  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in customer-facing roles, preferably in the banking or financial services industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Proficiency in Microsoft Office applications and other relevant software

What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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