Senior Sales Banking Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service. Our people are our greatest asset, and we rely on them to drive our performance and provide best-in-class products and services. We seek to attract top talent by offering a dynamic work environment, opportunities for career growth, and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has consistently ranked as one of the best phone banking service providers. Our team strives to provide professional services for a wide range of banking products, addressing customers' diverse needs and financial requirements.

Key Responsibilities:

  • Provide personalized banking services, offering convenient and tailored solutions to our customers.
  • Build and maintain effective relationships with clients, fostering sustainable partnerships.
  • Promote investment, insurance, and banking products to optimize new business opportunities.
  • Enhance customer experience by collecting feedback, identifying areas for improvement, and implementing changes to operational, administrative, and product processes.
  • Manage operational risk, adhering to relevant policies, guidelines, and compliance requirements.
  • Develop and agree upon client contact strategies aligned with Group operating models.

Requirements:

  • Degree or diploma holder, or equivalent qualifications with relevant work experience.
  • Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1, 7, 8) are mandatory.
  • Minimum three years' experience in selling investment, insurance, and banking products.
  • Experience as a relationship manager is preferred.
  • Good knowledge of wealth management products, including investments and insurance.
  • Customer-focused and able to identify customers' financial needs.
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage.

If you're interested in exploring other opportunities at Hang Seng Hong Kong, please visit our website for more details.



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