Senior Card and Loans Officer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Title: Senior Card and Loans Officer

Hang Seng Bank is seeking a highly skilled and experienced Senior Card and Loans Officer to join our team. As a Senior Card and Loans Officer, you will be responsible for providing professional and all-rounded hotline services, handling enquiries, and promoting unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels.

Key Responsibilities:
  • Provide professional and all-rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels
  • Promote loan / insurance products when customer's need are being identified to reach the sales achievement for the department
  • Contribute to the achieving the section's service and sales objectives
  • Timely respond to customer's feedbacks, drive for service improvement and better customer experience
  • Assist team head to review and allocate the resources so as to optimize the team productivity
  • Identify the potential improvement areas to enhance the work efficiency
  • Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
  • Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements
Requirements:
  • Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
  • Willing to work on flexi-hours
  • Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
  • Strong sales and customer service orientation, with ability to work under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers


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