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Senior Manager, Card and Loan Operations
2 months ago
China CITIC Bank International Limited is seeking a highly experienced and skilled Senior Manager, Card and Loan Operations to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our card and loan products, ensuring compliance with regulatory requirements and bank policies.
Key Responsibilities- Operational Oversight: Provide strategic guidance and direction to the card and loan operations team, ensuring efficient and effective processing of transactions.
- Compliance and Risk Management: Ensure adherence to regulatory requirements, bank policies, and industry standards, identifying and mitigating potential risks.
- Process Improvement: Analyze and optimize card and loan operations processes, implementing changes to improve efficiency, reduce costs, and enhance customer experience.
- Team Management: Lead and develop a high-performing team, providing coaching, training, and performance management to ensure individual and team goals are met.
- Stakeholder Management: Collaborate with internal stakeholders, including business units, risk management, and compliance, to ensure alignment and effective communication.
- Reporting and Analytics: Develop and maintain reports, dashboards, and analytics to provide insights on card and loan operations performance, identifying trends and areas for improvement.
- Education: Post-secondary education or above.
- Experience: Minimum 10 years' relevant experience, with at least 5 years in a managerial role.
- Skills and Knowledge: Broad and sound knowledge of card, loan, and insurance products, as well as relevant daily operations. Proficient in MS Office and good command of both written and spoken English and Chinese (including Putonghua).
