Assistant Card and Loans Team Manager, Card and Loans Telesales Section

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional customer service. Our team members are our most valuable asset and play a crucial role in enhancing our performance for customers and providing top-notch products and services. We strive to attract high-calibre professionals by offering a dynamic work environment, excellent career development opportunities, and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been consistently ranked as one of the best phone banking service providers. Our team is dedicated to providing professional services for a wide range of banking products to meet customers' diverse needs and preferences.

Key Responsibilities

  • Lead a team to achieve sales targets by conducting telemarketing activities to promote unsecured loan products (credit cards, personal loans, etc.) and deliver exceptional customer service.
  • Handle customer complaints in an efficient and professional manner.
  • Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application processes, migration, and system enhancement projects.
  • Provide coaching to subordinates to enhance their sales techniques, product knowledge, and service quality.
  • Stay up-to-date with the latest regulatory requirements, internal guidelines, and policies.

Requirements

  • Bachelor's Degree in a relevant field or other relevant qualifications.
  • Minimum 3 years of relevant experience, preferably with knowledge of banking products and call centre operations.
  • Willingness to work flexible hours.
  • Strong sales and customer service orientation, with the ability to work under pressure.
  • Proficiency in both English and Chinese, with good knowledge of application software.


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