Card Product Strategy Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Explore a career with significant impact.

At HSBC, we value the contributions of our employees and offer a platform for professional growth. Whether your aspirations lead you to leadership roles or new directions, we provide the support and resources to help you excel.

Within the Wealth and Personal Banking sector, the Consumer Assets division plays a vital role in enhancing portfolio profitability and driving growth for lending products across the Asia-Pacific region, including credit cards, personal loans, overdrafts, and mortgages. This division is instrumental in the profitability of HSBC's private wealth operations.

We are in search of a highly skilled professional to take on the role of Card Product and Journey Manager.

Key Responsibilities

  • Develop and refine card product strategies to establish a unique product offering for targeted segments, ensuring a competitive edge in the market.
  • Collaborate with data analytics teams to perform ongoing analysis, closely monitoring product performance to identify potential risks and avenues for business expansion.
  • Oversee and execute enhancements to card product features in response to market dynamics, supported by business case projections to guarantee profitable returns.
  • Lead initiatives to improve customer journeys through digital transformation, working with various business units to create an exceptional end-to-end customer experience across all channels.
  • Engage in new product and digital initiatives, managing the entire process from delivery planning and P&L forecasting to requirement scoping, risk assessment, and coordination with stakeholders to ensure successful project execution.
  • Assist with daily operational tasks, including cost management, competitor analysis, and compliance monitoring as needed.

Qualifications

  • Bachelor's degree in a relevant field.
  • Experience in credit card management and working with affluent or high-net-worth clients is preferred. Familiarity with digital projects or analytical roles is advantageous.
  • Strong business insight and project management capabilities.
  • Self-motivated with a proactive approach and a positive attitude.
  • Excellent analytical and problem-solving abilities, complemented by critical thinking skills.
  • Proficient in both Cantonese and English, with strong presentation skills.


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